Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by Rarefind Timbers NZ Ltd"we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.rarefind.co.nz ("the website"). They are effective from 25th September 2021 and will replace all earlier Rarefind Timbers NZ Ltd terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit cards:
Visa, MasterCard and American Express

We will also accept an Online Bank Deposit.

Credit Card Security

All payments are processed via Stripe's secure payments system to ensure high levels of payment security and are subject to Stripe's terms and conditions.

Click here to Stripe's terms.
https://stripe.com/nz/privacy

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns & Exchanges Policy.

Shipping and delivery

Shipping costs will be calculated on an order-by-order basis once shipping details have been provided as size can vary significantly.

Our preferred shipping and delivery options are Post Haste Couriers as below and Mainfreight for larger items, quote undertaken prior to purchase.

We will notify you once your goods have been shipped and provide you with a tracking number.

Expected Delivery Times (once shipped)
• Shipping North Island - Overnight to 1 Day
• Shipping South Island - 2 Days

Courier Costs postage and packing. Prices inclusive of GST.

Small Package. Overnight to one Day. All New Zealand.
Dimensions 210x260mm.
$6.33

Medium Package. Overnight to one Day. All New Zealand.
Dimensions 280x390.
$11.39

Te Awamutu, Matamata, Huntly, Te Kuiti. Up to 25Kg. Overnight-One Day. Residential $ 21.62
Rural $ 25.42

Auckland, Taupo, BOP, Coromandel. Up to 15Kg. Overnight-One Day. Residential $24.15.
Rural $ 27.95.

North Island Package weight up to 3 Kg. Two Days.
Residential $15.87.
Rural $19.67

North Island Package weight up to 8 Kg. Two Days.
Residential $29.21.
Rural $33.00

North Island Package weight up to 16 Kg. Two Days.
Residential $44.39.
Rural $48.20

South Island Package weight up to 3 Kg. Two Days.
Residential $24.73.
Rural $28.52

South Island Package weight up to 8 Kg. Two Days.
Residential $38.07.
Rural $41.86.

South Island Package weight up to 16 Kg. Two Days.
Residential $62.10.
Rural $65.90

For packages over 1.8m in length and 20 Kgs please contact us for purchase and shipping.

Pick up can be arranged. Please send us an email to arrange a time.

Returns and Exchanges

There is no return where the customer has had a change of mind, If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act.

Customer exchanges will be considered for like value products.

Returns and Exchanges Policy

• There is no return where the customer has had a change of mind, If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act.

Customer exchanges will be considered for like value products.
• Please ensure you contact us first on 027 451 8083 or mwe@rarefind.co.nz
• The cost of freight, both returning the item and sending any replacement, will be the responsibility of the customer.
• We recommend you use tracked delivery to return items so as to cover yourself against loss.

Damaged Goods
• If the goods are not of acceptable quality, we will meet our obligations under the Consumer Guarantees Act.

Please note that:
• We quality check all products before they leave Rarefind Timbers.
• It is your responsibility to check the goods on arrival before signing for them and to bring it to the attention of the courier/freight company at time of delivery if they are damaged.
• If at all possible, please take a photo of the damage too.
• If your order arrives in damaged condition, please phone us within 3 days on 027 451 8083 so we can follow up promptly with the courier/freight company.
• If the goods arrive damaged, we will contact the courier/freight company to arrange a pickup of the damaged goods and send you a replacement.
• Generally, proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

Faulty or Defective Goods
• If the goods are faulty or not of acceptable quality, we will meet our obligations under the Consumer Guarantees Act.
• Generally, proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

For all Returns and Exchanges please follow the following steps:
• Read the Returns and Exchanges policy to check your warranty, returns or exchange is valid. If you have any questions, please contact us on 027 451 8083, or mwe@rarefind.co.nz
• Using reasonable, protective packaging, return the item(s) to us by insured, traceable courier/freight or return them in person to us at 552 Morrinsville Road, Newstead

Warranty and Returns do not cover:
• Incorrect assembly, misuse, abuse or use of a product for which it was not designed.
• Neglect and careless storage.
• Altered products.
• Change of mind.

• Please note: cash on delivery couriers will not be accepted.

• Proof of purchase is required. We will confirm through our systems that we have sold you the product(s) prior to return.

• Please note, any products that are being exchanged must be in a resalable condition with packaging intact and all labels returned with the item.

• Please keep a record of your courier order details until you have received your replacement, credit or refund. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

• We aim to process all returns as fast as possible.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable Law and Jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy Policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.rarefind.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.